Service Delivery Manager SAP/Technology Solutions
- At least 2 years at software production, outsourcing or service providing area.
- Understanding of service delivery concepts and processes
- Candidate should have an ability to manage a distributed team of 5-30 people ability to manage coordination with external teams.
- Candidate should have ability to coordinate a number of different projects.
- Good knowledge of ITIL/ITSM
- Good understanding of IT project management and risk management
- Good understanding of financial outsourcing models (T&M, Fixed Price) , budgeting, invoicing, SW development methodologies, SLA principles.
- Experience in presales activities.
- Experience in work in the international team.
- German – fluent
- English – fluent