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Candidate

Female, 35 years, born on 20 December 1989

Voronezh, willing to relocate (Moscow), not prepared for business trips

Специалист в техническую поддержку

25 000  in hand

Specializations:
  • Technical support specialist

Employment: full time

Work schedule: full day

Work experience 5 months

April 2013August 2013
5 months
OOO ATOS IT SOLUTIONS

Voronezh

Junior Service Desk Consultant
ATOS (former Junior Service Desk Consultant) - http://atos.net Treating emails and calls for different customers Monthly reports for Management Monitoring of network devices state for Asahi Glass Company and The Coca-Cola Company Performing of everyday checks of different systems Escalation of missed SLAs, SLA monitoring New team members coaching
April 2013August 2013
5 months
ATOS (former OOO SIEMENS IT SOLUTIONS & SERVICES)

Voronezh

Junior Service Desk Consultant
Treating emails and calls for different customers Monthly reports for Management Monitoring of network devices state for Asahi Glass Company and The Coca-Cola Company Monitoring of web applications and web sites health state for Atlas Copco customer Performing of everyday checks of different systems Escalation of missed SLAs, SLA monitoring New team members coaching Maintaining of documentation and manuals of the team in current state (creating of a manual about the support of the servers of Atlas Copco Customer)

Skills

Skill proficiency levels
High competence in intercultural communication
Multitasking, desire to obtain new skills and learn new technologies
Readiness and ability to learn large quantities of information in short period of time
Remedy 7, OSD, SDM 12 (Action Request Systems)
Spectrum, SCOM 2007 R2 (user)
Windows XP, Windows 2003, 2008, 2010 (advanced user)
Working with documentation, creation of reports for Problem and Change Management

About me

Able to study and work in team Responsible, purposeful, good educational skills Good communicative and organizational skills

Higher education

2012
Voronezh State Pedagogical University
Voronezh, specialist in linguistics, teacher of foreign languages and cultures
2007
Nikitin gymnasium
Voronezh

Languages

RussianNative


EnglishC2 — Proficiency


FrenchC2 — Proficiency


Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter