ATOS (former Junior Service Desk Consultant) - http://atos.net Treating emails and calls for different customers Monthly reports for Management Monitoring of network devices state for Asahi Glass Company and The Coca-Cola Company Performing of everyday checks of different systems Escalation of missed SLAs, SLA monitoring New team members coaching

Treating emails and calls for different customers Monthly reports for Management Monitoring of network devices state for Asahi Glass Company and The Coca-Cola Company Monitoring of web applications and web sites health state for Atlas Copco customer Performing of everyday checks of different systems Escalation of missed SLAs, SLA monitoring New team members coaching Maintaining of documentation and manuals of the team in current state (creating of a manual about the support of the servers of Atlas Copco Customer)

Voronezh, specialist in linguistics, teacher of foreign languages and cultures

Voronezh