Trust Wallet is a secure, self-custody crypto wallet supporting 10M+ assets across 100+ blockchains including crypto My job consisted in: • Supervising and guiding the customer support team, ensuring high performance and adherence to company policies. • Monitoring and evaluating customer interactions to maintain quality assurance standards and identify improvement areas. • Provide regular coaching, training, and feedback to enhance team members’ skills and customer handling capabilities. • Analyzing customer support metrics (e.g., response times, satisfaction scores) and implementing strategies to improve overall performance. • Collaborating with internal teams to address recurring issues, improving processes, and enhancing the customer experience. • Developing and enforcing QA processes and guidelines to ensure consistent, high-quality customer interactions

Trust Wallet is a secure, self-custody crypto wallet supporting 10M+ assets across 100+ blockchains including crypto My job consisted in: • Provide above-and-beyond customer experiences that leave a lasting positive impression • Helping users navigate the wallet • Troubleshooting issues • Providing guidance on cryptocurrency transactions • Contributing to the enhancement of the support knowledge base

PIONEX is one of the most popular cryptocurrency trading platforms on the market today. It offers not only automated trading bots but manual crypto trading as well. My job consisted in: • Responding to customer inquiries • Providing technical support to customers • Tracking customer functional requirements • Building a trust relationship for customer account loyalty and engaging customers • Handling customer complaints and providing appropriate solutions

Trading and financial markets , Trading and financial markets

Economy , Management