Hotel Support Specialist

от 22 500 до 32 500 руб. на руки

Требуемый опыт работы: не требуется

Полная занятость, удаленная работа

Emerging Travel Group (ETG) is a travel-tech company that owns four brands: RateHawk, ZenHotels, Ostrovok.ru and B2B.Ostrovok.

11 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel services on ETG sites in 220 countries.

We are looking for a Hotel Support Specialist to join our team, with responsibility for communication with hotels.

What the role entails:

— handling requests received from hoteliers by phone and email;

— advising partners on how to use their online accounts, and explaining to them their obligations and responsibilities;

— working in the CRM system and the company’s internal database;

— communicating actively with the company’s technical departments in order to improve and optimize the current functionality of the internal systems.

What we expect from you:

— upper-intermediate or better English (spoken and written);

— educated speech;

— computer knowledge on the level of a confident user;

— the ability to multi-task.

What we offer:

— 100% official salary;

— a comfortable office in the center of Moscow with a free gym, relaxation areas, unlimited tea/coffee and meals;

— remote work format, 2/2;

— a flexible timetable — we don’t require you to be online or in the office at 09:00 sharp. You can start work at a time that suits you;

— interesting and ambitious tasks that will take you to the next professional level;

— learning: seminars, trainings and conferences. If you want to participate in a conference,we will help to organize it;

— private health insurance;

— team-building activities: movie nights, quizzes, thematic parties, annual trips to the countryside, football and volleyball matches;

— corporate discounts on hotels and other services;

— a young and active team of super specialists.

Our department is responsible for one of the key activities of any company: growth and business development. To this end we actively work on all fronts: we activate new partners (travel agents and corporate clients throughout the world), sign contracts with hotels that have not yet connected to our system, grow our affiliates network and promote API integration.

We have a team ready to meet the challenging tasks: ambitious, friendly and highly proactive. We cooperate with just about all departments, and we only care about the result, not about how many hours you spend in the office. You may work from home or from the office, or choose a hybrid format.

We are obsessed with our work — we hold open demo meetings, visit key international conferences, take part in our partners’ events and organize our own ones.

There are no rules or restrictions in our team, and nothing is taboo: learn, grow, experiment, invent new ways of achieving the targets — try it! We will always help and support you.

Ключевые навыки

Английский — B2 — Средне-продвинутый
Английский язык
Грамотная речь
Пользователь ПК
Многозадачность
Ответственность
Коммуникабельность

Вакансия опубликована 26 октября 2021 в Воронеже

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