• Oversee housekeeping operations • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement • Operate within departmental budgets through effective stock and cost controls and well managed schedules • Set departmental targets and objectives, work schedules, budgets, and policies and procedures • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard • Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork • Ensure team members have an up-to-date knowledge of all room categories and amenities • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers • Ensure staffing levels cover business demands • Ensure ongoing training • Ensure communication meetings are conducted and post-meeting minutes generated • Manage staff performance issues in compliance with company policies and procedures • Recruit, manage, train and develop the Housekeeping team • Competent in property management systems • Assist other departments wherever necessary

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Economics, Master