Second and third (primarily) line customer support, responsible for administering and maintenance of over 1200 remote physical and virtual servers running over 130 different services for external and internal customers. Day to day end user support from simple desktop issues to complex server build and recovery tasks. Constant communication with customers via email and voice. Regular telephone conferences with colleagues in the UK and Europe. Due to highly advanced knowledge of English, became the primary contact for voice communication with English speaking colleagues and customers. Regularly offered help in composing written communication to co-workers. Strict adherence to SLA criteria, prioritizing of support tasks. SLA at 99.7%. Full range of server technologies under support: MS NT 4.0 to Windows Server 2012, Exchange server 2007-2010, MS TMG, MS ISA, BeCrypt, Citrix servers, clusters, VmWare vSphere, Symantec backup exec, NetBackup, etc. Built and implemented into production a territorially distributed NetBackup solution for the servers under support. Regular server builds, specific to client needs. Liaising with solution providers (Microsoft, Symantec, etc.) In-depth knowledge of customer support structure, procedures and operations. Was in charge of maintaining the support knowledge base and various operational documentation, with strict adherence to corporate and worldwide standards.

Full spectrum of systems administration tasks. Newly implemented domain structure. Virtualization technologies (MS Hyper-V, migration, virtualization of physical servers) Microsoft exchange server 2010 (installation, implementation, Web access, certificate auto-enrollment, Outlook Anywhere). Remote Desktop Services with Windows 7 experience, SP1 based RemoteFX functionality. Implemented using dumb terminals as well as fully fledged office machines. MS SQL server 2008 R2 in tandem with 1C Server 8.1-8.2 installation, implementation and administration. Network security using MS TMG 2010 as well as GPO hierarchies. Backup scheduling of critical data. WiFi bridges to connect remote offices of the company using Ubiquiti products. End-user support on a day-to-day basis.

Planning, deployment, administration and uprading of regionally distributed IT infrastructure in 6 remote offices based on the following software products - Microsoft Windows Server 2008 R2, Microsoft Exchange Server 2010, Microsoft SQL Server 2008/2008 R2, Microsoft System Center, Microsot Hyper-V, Microsoft Office Communication Server/Lync Server, Microsoft Threat Management Gateway 2010, etc. Exchange Server 2007 to Exchange 2010 transparent migration. Microsoft OCS 2007 R2 to Microsoft Lync Server transparent migration. Production environment Active Directory deployment from "scratch". Hyper-V failover clustering of up to 24 virtual machines on 3 nodes, using clustered CSVs. Local area network installation at clients' premises. Indepth technical (installation, maintenance, firmware upgrades and rollbacks, platform confidence testing) knowledge and experience of the following vendors' products: Intel (all of the recent platforms and Xeon families), HP (ML/DL and BL, 3000 and 7000 series blade enclosures), DELL (Poweredge 3хх, 5хх, 7хх, MDхххх series of NAS), IBM (х35хх series). Experience with Cisco network equipment (IOS configuration), HP (ProCurve series of active network equipment). Deployment of pilot Cloud projects (SaaS, SPLA) using Microsoft Server products (Exchange, Lync) on Hyper-V and System Center (dynamic vm creation based on requests or resource load), as well as Opalis. Provided on-call technical server-farm support for United Bakers Russia and TD Morozko. Intel new server product and technology training. Microsoft technical Cloud Service Deployment training. Coordinated a team of 4 IT specialists.

6 people in team. Support of distributed indoor video advertising system. In-house developed software based on Microsoft family of servers and running PHP and Flash on IIS and Apache for content delivery to remote sites. Planning, budgeting and control of IT and tech support departments/ Support of mission-critical systems. Meeting with clients and partners regarding the technical side of the system deployment and support.

Responsible for deployment and maintenance of a regionally distributed corporate network. Answerable directly to the EMEA corporate IT head in London. Plannning, deployment and support of following operating systems: Windows Server 2003, R2, 2К8 (AD, DNS, DHCP, TCP/IP, GPO), MS SQL Server 2K5, 2K8, MS SharePoint Services, MS Exchange Server 2008, Lotus Notes/Domino. Support of corporate network data exchange and integration with 3PL WMS systems (Axapta, Crystal Reports, 4Soft) Hardware on- and off-site: HP G5/G3 series servers, Cisco 18xx/28xx series routers, Cisco Catalyst switches, HP Ultrium backup systems. Virus and malware protection: TrendMicro, Kaspersky, Kerio, Agnitum Outpost, etc. Planning and deployment of a corporate Wi-Fi cloud (WEP, WPA-PSK, WPA2). Integration of remote offices into the corporate network based Cisco VPN (over 6 throughout Russia). Support of said network. Corporate IT policies based on ITIL, J-SOX. Deployment, support, upgrade and maintenance of user desktops and laptops (Win XP, 2K, Vista 32-64x, 7 32-64x) Planning and budgeting IT expenditures. Installation and maintenance of Panasonic TDA100/200 PBXs. Active participation in meetings with clients' IT departments. Development of own real-time cargo tracking system via an outsourcing company.

Freelance consultant. Small and large network setup on the client's premises. Hardware and software maintenance.

Took part in meetings with partner companies. Tenders. Work with outsourcing partners. Was in charge of the Nissan spare parts warehouse project (completed 09.2005): • creation of project documentation; • warehouse requirements analysis; • implementation of approved algorithms and methods of warehouse operations. Warehouse stock taking. Creation of logistical schemes of spare parts’ delivery. Translation of technical and current documentation to/from foreign languages. Led the Nissan spare parts ordering system project for the dealer network (IBM mainframe, TN3270 access, PostgreSQL based, NAPS, completed 01.2006). Dealer network support. Dealer training and education.

Metalwork design for the Vnukovo international airport. Was in charge of manufacture and installation of stainless steel and forged items.

Development of middleware for the creation of PC games (“engines”).

Was in charge of creation of a secure Russian operating system (OS) for governmental institutions. Transferred to ZAO «Tradenet».

Same as previous.

Relational database systems’ creation. Worked with western partner companies, represented the company at exhibitions. Transferred to NPP “Relex K”.

World Economics

Computer Science

TOEFL, 617

SAT, 1326